The end of insurance, transportation and retail

Extinct in 20 years: insurance, transportation and retail

According to Dave Jordan, global head, consulting and services integration at Tata Consultancy Services, these industries will be as good as gone by 2040. Insurance, according to Jordan, will be all but unnecessary with autonomous vehicles and will be absorbed into other transactions. Autonomous vehicles will eliminate car ownership altogether, and maker technologies — that is, the ability to print our own products will eliminate the need for retailers. TechRepublic

dis-rup-shun: While Jordan’s warnings of massive restructuring and redefinition of industries is good to contemplate, his predictions, with the exception of car ownership, are a bit extreme. There are many things in our lives to insure such as houses, so insurance for businesses and consumers will not go away but auto insurance will certainly constrict. Personal car ownership, except for hobbyists, does seem to be a necessary evil that we will be glad to eliminate. Retail, however, serves many purposes, including providing an important communal experience and for that reason, will not go away. Jordan, however, is certainly right to claim that these industries should brace for radical change.

Electric Hummer pickup truck coming in 2021

On the heels of the Tesla CyberTruck announcement comes news of an upcoming, all electric pickup branded Hummer, by General Motors. Release is expected in 2021. CNET

dis-rup-shun: Is it marketing irony that the beloved-by-some and hated-by-environmentalists Hummer is being reborn as an all electric vehicle? The giant gas guzzler was retired in 2010 at the time of GM’s bankruptcy. In an unexpected twist, electric vehicles became status symbols, thanks to Tesla and its CyberTruck announcement that has drawn mixed reactions, but plenty of reactions. The CyberTruck buzz has proved that buyers, including EV buyers, want original, exotic, edgy and even expensive models, and GM plans to deliver in an all new EV Hummer.

IBM’s Rometty follows Brin and Larry Page off the ship

Ginny Rometty has announced her departure from the CEO post at IBM. During Rometty’s eight years at the helm, the company’s value has dropped 24%, making it the worst performing large tech company. The next CEO, Arvind Krishna, comes from IBM’s cloud business. CNBC

dis-rup-shun: Rometty took a cue from Google founders Brin and Page and got out under cover of a strong economy and strong sector stock prices. IBM has been living on its strong brand and has been slow to change while Amazon, Google, the Big 4, Tata, Infosys and others have eaten its lunch. Rometty was slow to double down on cloud computing and shake up the old guard that makes up Big Blue, and the board never demanded fresh leadership. Now shareholders look to Krishna to pull off a miracle.

Apple updates its maps and Look Around

Apple has invested millions to upgrade its mapping data, relying less on partners and investing heavily on its own mapping data. These improvements will likely not be noticed by consumers, except that Apple’s Street View-like app, Look Around, that provides a person’s-eye-view of addresses, will be better. Google’s mapping technology has been, and likely will remain, well ahead of Apple, but the Cupertino company is striving to close the gap in hopes that iPhone users will not continue to favor Google Maps on their devices. Wired

dis-rup-shun: Online and interactive maps have become essential to life, whether tethered to an in-car navigation system, guiding an Uber or Lyft, or getting guidance on the streets. Advertisements, websites and weather services are inextricably linked to maps and autonomous vehicles will be critically dependent on mapping data. The company that owns the best maps will be to the rest of the online world what Amazon.com is to the online retail world…in control.

 

 

McDonald’s use of AI could save $18 billion

McDonald’s invests in AI for voice recognition

The fast food company announced its acquisition of Apprente, a company specializing in voice recognition for fast food ordering. The terms were not disclosed, but the acquisition follows McDonald’s purchase of Dynamic Yield, a big data analytics company it acquired for $300 million.

dis-rup-shun: Quick math says that elimination of 1 to 3 hourly employees and a reduction in human “translation” errors that seem to occur when we say our orders to McDonald’s cashiers could save $50 to $75 per hour, times 18 hours times 365 days is $492 thousand per store per year. With 37,855 worldwide restaurants… the potential value of this technology is about $18.6 billion per year. Seems like a good investment.

Apple’s announcements

Yesterday’s Apple announcement went as expected and can be summarized as follows:

  • iPhones: 2 new iPhone 11 Pro and Pro Max are over $1000 and have enhanced cameras and displays. The iPhone 11 is a less expensive ($699) offering.
  • Apple TV Plus, the streaming service, is $2 less per month than Disney + and is included for free for a year when you purchase an Apple device.
  • iPads — bigger screen, and better processor.
  • Apple Watch Series 5 has some fancier bezels and always on display.

The Verge

dis-rup-shun:  Is that it? This seems like the most un-amazing Apple new product release ever. The camera features on the 11 Pro are remarkable, and the days of ever wanting a separate digital camera are all but dead, but the lack of a really exciting new product, or really unique features, is concerning. It is time for Apple to think different.

Apple TV Plus undercuts Disney+ which undercut Netflix

Apple today announced that its streaming video service, Apple TV Plus, will be priced at $4.99 per month, $2 less then Disney + at $6.99. Disney + combines three networks at HD, which provides far more than Netflix at $12.99 per month.  CNBC

dis-rup-shun:  It will be a rough fall season for AT&T. Not only did the company pay $85 billion for Time Warner to launch, among other things, a video streaming service to compete with Netflix and Disney, it is now under pressure by activist investor Elliot Fund, that believes the company grossly overpaid for Time Warner. It is also not a good time to be Netflix, a company that said profits will be deferred while it invests in original content. This was before Disney and now Apple declared a video streaming price war. Expect investors to be wary of Netflix as it is the only big streamer with only one line of business.

Vehicle brands less important in Cars-as-a-Service economy

IBM CEO Ginni Rometty tells CNBC that the riding experience, rather than the car brand, is most important to consumers in the world of autonomous cars and ride sharing.

dis-rup-shun:  As the transportation experience moves from one of ownership to one of services, and consumers’ investments in the experience shift from significant to minor, it stands to reason that auto brand will take a back seat to other service attributes such as locating the car, setting the preferences, providing the appropriate class of service for the occasion and enabling in-car communications. Expect BMW’s future tag line, “The Ultimate Riding Experience.”

Is the magic gone at Apple?

Apple is losing its luster

Forbes says that Apple is going the way of IBM — the once great technology leader that peaked and has slowly lost its market power. The evidence provided includes Apple’s rock star lead designer, Jony Ive’s departure last week. This follows Q1’s revenue decline of 5%. Apple did report a 16% increase in service revenue last quarter but its iPhone revenue, over 50% of its total revenues, fell over 17%. The company’s last megahit was the iPad, launched in 2010.

dis-rup-shun: Tech watchers will agree that a definitive mark of a company’s peak is the moment when it builds a lavish headquarters building. The completion of Apple’s ring campus was an indicator that the company was overly impressed with its own aura to the detriment of customer focus. Apple is the symbol of the post PC tech economy, and it is critical that the company continue to lead innovation, design and sales, despite the loss of key people including Jobs and Ive.

40th anniversary of the Walkman

Sony’s Walkman, released on July 1, 1979, created the first personal, portable music experience — enabling people to take their favorite music with them and experience it privately (the boom box had been around for nearly a decade). While Sony enjoys only a small share of the personal music player market today, the Walkman set the stage for the Discman and for personal music players, eventually perfected by the iPod. The Verge

T-Mobile joins the 5G fray

T-Mobile has now switched on its 5G network in 6 cities, joining Verizon, AT&T, and Sprint with some form of offering. The service results in speeds of 250 Mbps, or 5 to 10x the speeds of 4G. The service, however is not ready for prime time as it rides on spectrum not compatible with many phones. Gizmodo

dis-rup-shun: The 5G race is a reminder that competition is a great thing. 5G does not make economic sense at the moment, as great amounts of infrastructure, both handsets and network, must be upgraded and carriers simply wouldn’t do it if their competition wasn’t. 

Fireworks — one of the few things you cannot buy from Amazon

Few things are not available on Amazon.com, but fireworks and other explosive devices are prohibited from the online retail system. Amazon has constructed special warehouses for handling hazardous goods and is building its own delivery network, but so far fireworks are not in the plans. Wired

dis-rup-shun: Fireworks stands may be the only mom and pop enterprises not threatened by the Seattle behemoth. Happy 4th of July.